Valuable AI experiences
Beyond shifting the organization’s way of thinking about the potential of digitalization, Aarhus Municipality gained valuable insights for their future work with AI. For instance, they discovered the importance of nudging, such as guiding footprints on the floor to direct citizens toward Trothilde. Additionally, they found that acoustic shielding was essential not only to improve interaction quality with Trothilde but also to create a more private and comfortable space for citizens during their engagement with her.
Promotion to the job café
The biggest takeaway, however, was that Trothilde adds the most value through longer, in-depth conversations – something difficult to achieve in a busy reception area. To maximize her potential, Aarhus Municipality and NTT DATA Business Solutions are now planning to launch phase two, relocating Trothilde to a quieter setting in the job café.
Here, her ability to quickly scan job listings and provide tailored suggestions will make her a valuable resource, helping citizens refine CVs, prepare for interviews, and make productive use of waiting time.
Mathilde Rud Simonsen explains: “Trothilde can instantly scan large amounts of data and suggest relevant jobs – something that would take a caseworker much longer to do.” By shifting to this new role, Trothilde will enhance the quality of existing services, allowing both citizens and caseworkers to get more out of their time together.